Requests for Reconsideration

Complaints about any material(s) owned by the Greenwood County Library System and part of the Library’s materials collection will be handled as follows:

1. If the user is dissatisfied with an item, he/she will be asked to fill out the Request for Reconsideration form listing the concerns that they have about the item.

2. The form will be forwarded to the Library Director who will review the item(s) in question from the standpoint of the concerns expressed.

3. Options for the Library Director will include but not be limited to explaining why the item will be maintained by the Library in its present location; moving the item to a different department of the Library (ex. from the Children’s Room to the Teen Center); or, removing the item from a display area.

4. The Library Director will send a written response to the user explaining the option chosen, and a copy of the letter will be given to the Chair of the Library’s Board of Trustees for informational purposes.

5. The user may appeal the decision to the Chair of the Library’s Board.

Because of the timeline for response and the amount of staff time that goes into a thoughtful and well-considered reconsideration request, submissions are limited to one per individual per three months. If a title has already been submitted and considered, the decision rendered will remain in place for three years.

Approved July 11, 2017

(Reviewed July 11, 2023)

Updated April 9, 2024

Download Request for Reconsideration of Library Materials Form